Terms of Service
Last updated: January 14, 2026
The terms "we," "us," and "our" refer to DUFLAUR. DUFLAUR operates this website and provides services to offer you a personalized experience. These Terms of Service ("Terms") describe your rights and obligations when using our services. Please read these Terms carefully as they contain important information about your legal rights, including warranty disclaimers and liability limitations.
By visiting, interacting with, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not use or access our services.
1. Access and Account
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction and, where applicable, have authorized minors in your household to use services on devices you own, purchased, or manage.
To use our services, including accessing our online shops or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and delivery information. You represent and warrant that all information you provide is accurate, current, and complete, and that you are fully authorized to provide such information.
You are solely responsible for the security of your account credentials and all activities on your account. You may not transfer, sell, assign, or license your account to any other person.
2. Our Products
We have made every effort to display our products and services as accurately as possible. However, colors or appearance may vary depending on your device, settings, and configuration.
We do not warrant that the appearance or quality of products or services you purchase will meet your expectations or match the representations in our online shops. All product descriptions may be changed at any time at our sole discretion without notice. We reserve the right to discontinue products and limit quantities offered.
3. Orders
By placing an order, you make an offer to purchase. DUFLAUR reserves the right to accept or reject your order at our sole discretion for any reason. Your order is considered accepted only after confirmation by DUFLAUR, subject to receipt and processing of your payment.
Please review your order carefully before submitting, as DUFLAUR may not be able to accommodate cancellation requests after order acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via the email address, billing address, and/or telephone number provided.
Returns or exchanges are processed exclusively in accordance with Austrian consumer protection law (Konsumentenschutzgesetz) and EU Directive 2011/83/EU (Consumer Rights Directive), which grants you a statutory right of withdrawal. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
4. Right of Withdrawal (EU/EEA & Austria)
In accordance with EU Directive 2011/83/EU and Austrian consumer protection law, consumers have the right to withdraw from a distance or off-premises contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us (DUFLAUR, Höttinger Gasse 32, 6020 Innsbruck, Austria, ramona@duflaur.com) of your decision to withdraw by means of a clear statement.
If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of delivery method other than the standard delivery we offer), without undue delay and in any event not later than 14 days from the day we receive the returned goods.
5. Pricing and Billing
Prices, discounts, and special offers may change without notice. The price charged for a product or service is the price valid at the time of order and will be specified in your order confirmation email. Unless expressly stated otherwise, prices do not include taxes, shipping, handling, customs, or import fees.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and other information to enable us to complete transactions and contact you as needed. You represent and warrant that the payment information you provide is truthful, accurate, and complete, and that you are authorized to use the payment method for the purchase.
6. Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or events outside our control. Once we hand over the products to the shipping carrier, ownership and risk of loss transfer to you.
7. Intellectual Property
Our services, including all trademarks, logos, text, images, graphics, product reviews, video and audio files, and their design, selection, and arrangement, are owned by DUFLAUR, its affiliates, or licensors and are protected by Austrian, European, and international intellectual property laws.
These Terms permit you to use the services exclusively for personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the services.
The DUFLAUR name, logos, product and service names, designs, and slogans are trademarks of DUFLAUR or its affiliates or licensors. You may not use these trademarks without prior written permission from DUFLAUR. All rights not expressly granted herein are reserved to DUFLAUR.
8. User Content
You are solely responsible for all data, information, text, files, designs, photos, comments, feedback, suggestions, reviews, or other materials you upload or transmit to us or the website ("User Content"). You agree that any User Content: (i) is truthful and accurate; (ii) does not violate any law or regulation; (iii) does not infringe any rights you or third parties hold; and (iv) does not cause harm to the website, DUFLAUR, other users, or any other person or entity.
For all User Content you submit, you grant DUFLAUR a non-exclusive, fully paid, perpetual, irrevocable, royalty-free, and transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works, and distribute such User Content as necessary to provide the website and products you purchase, and for use in our marketing and promotional materials.
9. Third-Party Links
The services may contain materials and hyperlinks to third-party websites. We are not responsible for reviewing or evaluating the content or accuracy of third-party materials or websites. If you choose to leave the services to access third-party materials or websites, you do so at your own risk. We are not liable for damages or losses caused by your access to third-party websites or purchase of third-party products or services.
10. Prohibited Activities
You may access and use the services only for lawful purposes. You may not access or use the services to: (a) engage in illegal or malicious purposes; (b) violate international, federal, provincial, state, or local regulations, laws, or ordinances; (c) infringe upon our or others' intellectual property rights; (d) harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (e) submit false or misleading information; (f) upload or transmit viruses or malicious code; (g) collect or track personal data of others; or (h) engage in spam, phishing, or scraping activities.
11. Warranty Disclaimer
Unless expressly stated by DUFLAUR, the services and all products offered through the services are provided "as is" and "as available" for your use, without express or implied representations, warranties, or conditions of any kind, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee or warrant that your use of the services will be uninterrupted, timely, secure, or error-free. This disclaimer does not affect mandatory statutory rights under Austrian and EU consumer protection law, including statutory warranty rights (Gewährleistung) under §§ 922 ff. ABGB (Austrian Civil Code).
12. Limitation of Liability
To the extent permitted by law, DUFLAUR, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors shall not be liable for injuries, losses, claims, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages arising from your use of the services or products obtained through the services. This limitation does not apply to liability for intentional acts, gross negligence, or injury to life, body, or health as required under Austrian law.
13. Indemnification
You agree to indemnify, defend, and hold harmless DUFLAUR and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorney fees, arising from (1) your breach of these Terms, (2) your violation of any law or third-party rights, or (3) your access to and use of the services.
14. Governing Law and Jurisdiction
These Terms and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of Austria, excluding its conflict of law provisions. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
For disputes arising from these Terms, the exclusive place of jurisdiction is Innsbruck, Austria, to the extent permitted by law. Consumers residing in the EU retain their right to bring proceedings in the courts of their place of residence in accordance with Regulation (EU) No. 1215/2012.
15. Termination
We may terminate this agreement or your access to the services (or parts thereof) at our sole discretion at any time without notice. You remain liable for all amounts due up to the date of termination.
The following sections shall survive termination: Intellectual Property, User Content, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, and all other provisions that by their nature should survive termination.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall remain enforceable to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected by such determination.
17. Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on the website or concerning the services constitute the entire agreement between you and us and govern your use of the services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
18. Assignment
You may not assign, transfer, or delegate this agreement or your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.
19. Headings
The headings used in this agreement are for convenience only and have no effect on these Terms.
20. Changes to These Terms
You can review the current version of the Terms at any time on this page. We reserve the right to update, modify, or replace parts of these Terms at our sole discretion by posting updates and changes on our website. We will notify you of any material changes to these Terms in accordance with applicable law. Such changes will take effect on the date specified in the notice. By continuing to use or access the services after changes are posted, you agree to the revised Terms.
21. Contact Information
For questions about these Terms, please contact us: